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IT2003 ITIL® - Foundation - Exam Included on your request on your request Contact Us

ITIL® - Foundation - Exam Included

ITIL® - Foundation - Exam Included

Overview

Course code: 
IT2003
Duration: 
3
Time Unit: 
Day(s)
Overview: 

ITIL® is the most widely adopted framework for IT Service Management in the world. It is a practical, no-nonsense approach to the identification, planning, delivery and support of IT services to the business. Our ITIL® foundations training is developed to help you implement effectively ITIL®, achieving success by ensuring that employees have the relevant knowledge, skills and techniques, but most importantly, ensuring their entire organisation is using a common language. An exam leading to the ‘ITIL® foundations’ certificate is included at course end.

(ITIL® courses are offered by Strict bv, ATO Exin Affiliate)
(ITIL® is a Registered Trade Mark of AXELOS Limited)

Topics

Topics: 

- Introduction
- ITIL® Concepts
- Continuous Service Improvement
- Service Operation
- Service Transition
- Service Design
- Service Strategy
- Review Program
- Exam Prep
- Exam

(ITIL® courses are offered by Strict bv, ATO Exin Affiliate)
(ITIL® is a Registered Trade Mark of AXELOS Limited)

Prerequisites

Prerequisites: 

Basic (preferably good) knowledge of automation, IT and IT Infrastructure Management.

Audience

Audience: 

The Foundation Certificate in IT Service Management is intended for employees involved in the IT Service Management or IT Service Operation, who are required to understand the working processes that are defined as a component of IT Service Management like IT Support Staff, IT Consultants, Key Business Users, IT Developers.