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APL010 Mac OS X Support Essentials 10.10 on your request on your request Contact Us

Mac OS X Support Essentials 10.10

Mac OS X Support Essentials 10.10

Overview

Course code: 
APL010
Duration: 
3
Time Unit: 
Day(s)
Overview: 

OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of
troubleshooting on OS X Yosemite. This course is designed to give you a tour of the
breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting
users of OS X Yosemite systems. The course is a combination of lectures and hands-on case
study exercises that provide practical real-world experience.

What will you learn?

• The troubleshooting process and how to become more efficient with available tools and resources
• Features and functionality of OS X Yosemite, including how to find additional information
• How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification

Topics

Topics: 

• Installation
• User Accounts
• File Systems
• Data Management
• Applications and Processes
• Network Configuration
• Network Services
• Peripherals and Printing
• System Startup

Prerequisites

Prerequisites: 

• Knowledge of OS X and basic computer navigation

Audience

Audience: 

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
•Technical support personnel in businesses that use Mac computers
•Technical coordinators or power users who manage networks of computers running OS X — such as teachers and technology specialists who manage networks or computer labs